Lifetime Free Membership, but renew option is still available. Why?

  • Peter Kuhlmann
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1 week 2 days ago #130020 by Peter Kuhlmann
Hello,
I have 2 paid membership plans and when they get off, the member is automatically assigned to the lifetime free plan.
But if a member now wants to signup a paid plan again, he can only renew the free plan! That makes no sense.
Did I make something wrong?
See the images attached.
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1 week 2 days ago #130021 by Tuan Pham Ngoc
Hello Peter

If you want to disable renewal for that plan, just edit the plan, set Enable Renewal parameter to No

Regards,

Tuan

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  • Peter Kuhlmann
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1 week 2 days ago #130025 by Peter Kuhlmann
Hello Tuan,
thanks for the fast reply.
Look to the second image, the free plan has no renew options

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1 week 2 days ago #130026 by Tuan Pham Ngoc
Hi Peter

If no renew option defined, the system will only renew with exactly the length of the plan and the price is price of the plan

As I said, edit the plan, set Enable Renewal parameter to No and it will solve the issue

Tuan

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  • Peter Kuhlmann
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1 week 2 days ago #130027 by Peter Kuhlmann
Hi Tuan,
as I said the renew parameter is "NO"
See picture
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1 week 2 days ago #130028 by Tuan Pham Ngoc
Hi Peter

That's strange to me. In this case, please submit a support ticket sending us:

- Super admin account of your site
- A subscriber account
- Link to the page

I will check to see why renew option is available for that plan and get it sorted

Tuan

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