New price for plan not showing!!!!

  • Seán
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6 days 9 hours ago - 6 days 9 hours ago #130100 by Seán
New price for plan not showing!!!! was created by Seán
Edit: I had forgotten that there is another price in Renewal Options. It would be good if there was a way to avoid having to change this in two places. But I have another problem now which I’ll put in a new post.

I changed the price for our annual membership before reminders started being sent, but when you follow the link from the reminder the old price is still shown! HOW CAN I FIX THIS?

All caches have been cleared and the new price is definitely there in the plan.
Last edit: 6 days 9 hours ago by Seán. Reason: Problem solved

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5 days 10 hours ago #130119 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New price for plan not showing!!!!
Hello Seán

Please submit a support ticket sending us:

- Super admin account of your site
- The subscriber account which we can use to login to check the issue
- Link to that renewal page

I will check and tell you the reason so that you can correct it

Regards,

Tuan

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