Changing Plan to Recurring Subscription

  • Graham S. Jarvis
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1 week 2 days ago #131110 by Graham S. Jarvis
Changing Plan to Recurring Subscription was created by Graham S. Jarvis
Hello,

I have plans that are "standard" non-Recurring Subscriptions with an expiry date of 31/12/2019
Expiry notices have already been sent out (but I'm not sure if they have gone to all subscribers - because they have various initial subscription dates (?) - How do I find out if all subscribers have been told that there subscription has expired?

The client now wants the subscriptions plans to be automatically renewed.

What will happen if I simply change a plan to a Recurring Subscription?
- Will OSM automatically extend the expiry dates (for those who didn't do it themselves (renew) already?
- Will any e-mails be sent to tell people to pay? (They are off-line payment subscriptions)

Is there anything else I should "watch out" for?

Thanks in advance,

-Graham-

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6 days 7 hours ago #131158 by Graham S. Jarvis
Replied by Graham S. Jarvis on topic Changing Plan to Recurring Subscription
Hello,

does anyone have answers for my questions???

Thanks,
-Graham-

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5 days 1 hour ago #131195 by Graham S. Jarvis
Replied by Graham S. Jarvis on topic Changing Plan to Recurring Subscription
Hello,

is there nobody who can tell me what happens if I change an existing plan to become a "recurring" plan?

Thanks,
-Graham-

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5 days 22 minutes ago #131197 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Changing Plan to Recurring Subscription
Hello Graham

When you change a plan from one time to recurring:

- All existing subscriptions will still be one time subscription. So users will still have to renew their subscription manually

- Only new subscriptions (subscribe after you change the plan to recurring) will be recurring subscription (mean automatic renewal)

Please note that if you change the plan to recurring, you need to:

- Remove the expired date which you setup for the plan
- Set subscription length (for example, to 1 Year if it's 1 year recurring subscription)

Tuan

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4 days 23 hours ago #131199 by Graham S. Jarvis
Replied by Graham S. Jarvis on topic Changing Plan to Recurring Subscription
Hello Tuan,

thanks for the update.

Is there a way to update the database to move people onto the recurring plan?
- I already have people who have renewed their subscription - and I haven't changed it to "recurring" yet.

When you say "Only new subscriptions (subscribe after you change the plan to recurring) will be recurring subscription (mean automatic renewal)" does this also include those who renew their expired subscriptions?
(These are not strictly "new" subscribers)

Thanks again,
-Graham-

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4 days 14 hours ago #131207 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Changing Plan to Recurring Subscription
Hi Graham

No, there is not a away to do that. If you have users already renewed the subscription, I believe it's because they renewed the subscription manually (logged in to your site, then renew the subscription, not automatic renewal)

Tuan

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