Pending status after paypal payment

  • Krx
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4 years 10 months ago - 4 years 9 months ago #125312 by Krx
Hello

Suddenly all memberships are "pending" after PayPal payments

Can you please make this guide more clear?
membershipprodoc.joomservices.com/troubl...-ipn-troubleshooting

In paypal IPN settings:

- Notification URL - should this be only www.ourwebsite.com
or www.ourwebsite.com/index.php?option=com_osmembership&something ?
- IPN messages - Should this be Enabled or Disabled?

I did as suggested in that URL above and now Im getting these messages from PayPal:

Please check your server that handles PayPal Instant Payment Notification (IPN) messages. Messages sent to the following URL(s) are not being received: www.ourwebsitename.com
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information.
Once you or your service provider fix this problem, you or your service provider can resend the failed messages from the IPN History page. If this problem continues, PayPal may disable the IPN feature for your account.
Thank you for your prompt attention to this issue.
Thanks, PayPal


Also advise what are best settings for Joomla, membership pro and community builder to avoid possible collisions.

At time of writing this I have everything updated to latest versions.

Thanks,
Regards
Last edit: 4 years 9 months ago by Krx.

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4 years 10 months ago #125327 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Pending status after paypal payment
Hello

The IPN URL just needs to be domain.com , where domain.com needs to be replaced with your actual site URL. This URL actually, not important, it needs to be entered to activate PayPal IPN only. Membership Pro registers it's IPN URL with PayPal through the code

Base on your error message, I think there might be something on your server blocks the request from PayPal and it causes the issue (or maybe it's a problem with certificates of your server)

For now, please:

1. Go to Membership Pro -> Payment Plugins, click on os_paypal payment plugin to edit, set Log IPN messages parameter to Yes. Set Use custom certs parameter to Yes, too

2. Run a new test, remember to make payment

3. Check status of the record. If it's still Pending instead of Active, submit a support ticket sending us super admin account of your site so that we can check it for you

Regards,

Tuan

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  • Krx
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4 years 9 months ago #125456 by Krx
Replied by Krx on topic Pending status after paypal payment
Hi Tuan
Thanks for quick reply and sorry for late reply I was away.
I solved this issue with one of these steps:

- Added this URL in Paypal IPN settings: www.ourwebsitename.com
- Activated Autologon in OSM
- Set Email Confirmation: No in Community Bulder

Thanks for your suggestions.
Regards

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4 years 9 months ago #125464 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Pending status after paypal payment
I think only the first change affect this issue. Anyway, it works now, so we are good

Tuan

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