Error on update

Hi I'm getting the message to update to 3.13.3 but when I try to update the OSP package I get the error: Error connecting to server:403
I also get the message to download manually using the link www.joomdonation.com/index.php?option=co...ckage&document_id=91 but I get a 403 error there too.

I have generated a new download ID and entered it in my OCP properties but it changes nothing.

Thanks for your help.

Hi Justin,
Have you registered a Download ID through this link: www.joomdonation.com/download-ids.html and enter it in OS Property Configuration > Tab: Download ID.
And have you published the Joomla Installer plugin: OS Property - Update package
Thanks
Dam

Yes I've done that and checked the Update Package is published, I still get the errors (see attachment).

Thanks,
Justin

Hi Justin,
Please submit ticket and send your site url with super admin account. We will check the problem for you.
Thanks
Dam

Same problem, I entered download id, start update but same error (attach image in this post)

Hi SE,
It's seem you already submitted ticket for this trouble?
Thanks
Dam