Questions about Payment Form extension

Brainthree plugin

  • Michaela Ignatiadi
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5 years 3 months ago #120215 by Michaela Ignatiadi
Brainthree plugin was created by Michaela Ignatiadi
Hello,

all paiments in testing mode get message that transaction fail with no reason.

How can I find reason for failure and how to fix this.

Michaela

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5 years 3 months ago #120242 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Brainthree plugin
Hi Michaela

There should be error message displayed. Could you please submit a support ticket sending us:

1. Super admin account of your site

2. Link to the form

We will check to see why the error message is not displayed and get it corrected

Regards,

Tuan

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Moderators: Tuan Pham Ngoc