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attachments in form's email - can we only send a PDF?

  • YoraiR
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2 weeks 22 hours ago #121845 by YoraiR
hello there,
i'm using Payment From to sell a Microsoft Excel file (file type: .xlsx) to users.
i want the .xlsx file to be attached to the payment confiration emails.
i added the filles to the folder "media/com_pmform" - however i noticed that the "attachments" field in the form only recognize PDF files.
is there a way to attach other file types? i would also like to use a different form to sell a Power Point presentation (file type: .pptx).
thank you

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2 weeks 16 hours ago #121853 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic attachments in form's email - can we only send a PDF?
Hi

Go to Payment Form -> Configuration, there is a config option called Allowed File Types. You can add the other file types you want there and it will work fine

Regards,

Tuan

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  • YoraiR
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1 week 6 days ago #121877 by YoraiR
Thank you Tuan,
i did this but i still don't see the file as an attachments option.
please see the attached screenshots:
1. my /media/com_pmform folder with the .xlsx files.
2. the configuration you mentioned.
3. the relevant field in the form creation screen, with no available attachments.
do you have any idea what might be wrong here?
thank you
Attachments:

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1 week 6 days ago #121878 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic attachments in form's email - can we only send a PDF?
Hello

In this case, please submit a support ticket sending us super admin account of your site. We will check to see why the file is not available and get it sorted

Regards,

Tuan
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