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Can helpdesk Pro create tickets by fetching mail

  • Carsten
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6 years 2 months ago #108655 by Carsten
Hi.

I have a couple of presale questions.

Can helpdesk Pro fetch mails from a mail address and create a ticket from the mail ? The mail is located on a exchange 2003 company webserver

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6 years 2 months ago #108669 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can helpdesk Pro create tickets by fetching mail
Hello Carsten

At the moment, it is not possible. This is something we will support for it in the future, but to be honest, it will take sometime (few months) because I am very busy now and could not work on this one

Regards,

Tuan

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