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Purchased the STRIPE add-on for Membership Pro (Joomla)

  • Robin Mitchell
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6 years 1 month ago #109426 by Robin Mitchell
Tried uploading the STRIPE ADD-ON for MEMBERSHIP PRO via Joomla...using the download URL.

It displays: Warning
JInstaller: :Install: Can't find XML setup file.

Tried unzipping the folder and installing it via the INSTALL FROM FOLDER option.

It displays: Error
Please enter a package folder.
Unable to find install package

What should I do?

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6 years 1 month ago #109427 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchased the STRIPE add-on for Membership Pro (Joomla)
Hello Robin

See membershipprodoc.joomservices.com/basic-...l-new-payment-plugin for installation instruction, it should work fine

Regards,

Tuan

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  • Robin Mitchell
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6 years 1 month ago #109433 by Robin Mitchell
Replied by Robin Mitchell on topic Purchased the STRIPE add-on for Membership Pro (Joomla)
I followed the instructions...but the install did not complete. Instead I got this message:

Error
Could not find xml file in the package

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6 years 1 month ago #109434 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchased the STRIPE add-on for Membership Pro (Joomla)
Look like you forgot to unzip the received package before install. Unzip it, and install the file os_osm_stripe.zip and it should be fine

If you still could not get it installed, please submit a support ticket sending us super admin account of your site so that we can install it for you

Regards,

Tuan

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  • Robin Mitchell
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6 years 1 month ago - 6 years 1 month ago #109448 by Robin Mitchell
Replied by Robin Mitchell on topic Purchased the STRIPE add-on for Membership Pro (Joomla)
Tuan...

Still no success. Here's the info you'll need to access my site:

I appreciate your help.
Last edit: 6 years 1 month ago by Tuan Pham Ngoc.

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6 years 1 month ago #109449 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Purchased the STRIPE add-on for Membership Pro (Joomla)
Look like the account you sent me is incorrect (and please, never post it on public forum like that)

Please go to www.joomdonation.com/support-tickets.html , submit a ticket sending me correct super admin account so that we can check it for you

Regards,

Tuan

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