× Please post all pre-sales questions of all products on this forum

Change paid particpant from one vent to another event

  • Wynand Louw
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 week 9 hours ago #126587 by Wynand Louw
HI

I present training at different cities on different dates. I use the parent event and then use add-on dates and venues.

When some registers for say evant A on 10/07 at venue Z and they paid, they will be booked and receive email with venue etc for that event.

Now the registrant come back later and ask to change the event A to another date say 20/07 and venue Y.

How can I make this change as admin without cancelling event A at venue Z and created new one for Venue Y.

Hope this makes sense.

Regards

Please Log in or Create an account to join the conversation.

More
1 week 9 hours ago #126588 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change paid particpant from one vent to another event
Hello

You can edit the registration record, select new event for it and it should be fine

Tuan

Please Log in or Create an account to join the conversation.

  • Wynand Louw
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
1 week 9 hours ago #126589 by Wynand Louw
Hello Tuan

Actually find the way, you search the participant, Select the name next to the event, it will then open the registrants particulars, and change the new event date and place, save and select the registrant to resend email.

Thanks

Please Log in or Create an account to join the conversation.

More
1 week 9 hours ago #126590 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change paid particpant from one vent to another event
Yes, that is the right way

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham NgocGiang Dinh TruongMr. Dam