PDF Indexer - Doc Content blank when indexed

Hi!

I have the pdf indexer working fine on my local dev env (osx) but on my hosting partner (linux) the component is installed without errors, configured correctly (from what I can tell) and files listed correctly in the Documents Manager view, but when I index the files (new files or re-index) I first got the "permission denied"-message in the Doc Content field in the detail view of the document. I had the same on my local dev env but was able to fix it by adding permission to the root/components/com_docindexer/lib/binaries/mac/pdftotext file. I did the same on the hosting env but now the "permission denied"-message is replaced by only a blank field. I've also tried updating the permissions to the folder and files where I have the pdf's without success. Suggestions?

Hi,
Please submit ticket and send us your site url with super admin account. We will check the issue for you.
Thanks
Dam

Hi! Sorry, but where do I send you the info?

Hi,
Please click on menu at the top: Support tickets. And use category: Document Indexer
Thanks
Dam