Download product goes straight to completed status

  • Bradley
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7 years 10 months ago #82716 by Bradley
Had a question concerning products that are downloadable. Is it possible to set it up so that when the customer has purchased the downloadable product their order will go straight to "complete" status, rather than pending? The reason for this is that from what I have come across so far with this is that the customer can't access the download file until their order status has been changed in the backend to complete, however, this can create a delay between the customer ordering the product and then being able to actually download it.

While this can be helpful for products that need to be shipped (as when the product is shipped the customer can be notified and their tracking number can be sent as well when this happens) this can be problematic for the downloadable products as people are used being able to access the download right away once they have made a purchase.

Please let me know if making downloadable orders instantly complete is possible.

Thank you.

Also, on a side note in the EShop documentation it says how if a product is a downloadable one then the customer can only use registered user in the checkout process, rather than guest, but have found that even if the product is downloadable the guest checkout option is still available in the checkout process.

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  • Giang Dinh Truong
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7 years 10 months ago #83347 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Download product goes straight to completed status
Hello Bradley,

This is impossible. Customer must pay for the order before it is changed to the Complete status to allow download.

By the way, older version of EShop only support registered user to purchase downloadable products. However, from newer version, both of customer and guest can purchase downloadable products.

Sincerely, Giang

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