HELP im not getting my customers country on the invoices/orders

  • Kurt Andersen
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1 year 1 week ago - 1 year 1 week ago #116023 by Kurt Andersen
Hello All!
I really need some help, Im not getting any country on my orders, all other is OK, but cant see what country my customer come from
I have read the full documentation, but dont see any of the country codes in the shipping or invoice setup.

So basic I get all the info I need exept the country.

Can anybody help me here???

See the picture, there is no country on the shipping and onvoice address

Best regards Kurt
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Last edit: 1 year 1 week ago by Kurt Andersen.

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1 year 1 week ago #116043 by Alison
Hi, just a quick reply to your urgency
In the configuration settings, there is a template for the layout of the billing and shipping addresses - you need to add the country field [SHIPPING_COUNTRY] to the layouts, then it will show up. You may need to add them to the invoice layout template too, I’m not sure. There is a tooltip that reveals the available fields on hover - please check - the billing country field may be [PAYMENT_COUNTRY] if I remember correctly but could be different as I’m not in front of it now,
The following user(s) said Thank You: Giang Dinh Truong

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  • Giang Dinh Truong
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1 year 1 week ago #116088 by Giang Dinh Truong
Dear all,

I have already supported Kurt via ticket system. Here is it again:

Please go to EShop -> System -> Configuration -> Layout tab:

1. At Payment Address Format, enter [PAYMENT_COUNTRY_NAME] tag
2. At Shipping Address Format, enter [SHIPPING_COUNTRY_NAME] tag

Then test again.

The country name should appear in the Payment Address area and Shipping Address area as your expect.

Sincerely, Giang

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