Free Shipping Plugins appear to conflict / interact

  • Peter Mee
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2 months 2 weeks ago - 1 month 5 days ago #125791 by Peter Mee
Hi Guys

I've discovered an anomaly in free shipping plugins which may be an issue with configuration, or a bug. Help appreciated. It looks like when multiple free shipping plugins are enabled, the order of the plugins can result in some customers being presented with no shipping options and cannot therefore complete their orders.....


My store (jgshoes.ie)has the following requirements;

-Shipping below a specific threshold has a cost, depending on GeoZone
-Shipping above a certain value threshold is Free in Ireland
-Shipping above a different value threshold is Free in United Kingdom

Here's my plugin setup;



My 'flatitem' plugin is set up with the following configuration in the rates field;

1|5.00
2|7.50
3|10.00
4|15.00

Where the entries relate to the following GeoZones;

1- Ireland
2 - United Kingdom
3 - EU
4- Rest Of World

eshop_free plugin is set up with a min total of 49 and a Geo Zone of 'Ireland'

eshop_free2 plugin is set up with a min total of 60 and a geo Zone of 'United Kingdom'


EXPECTED REULTS
Ireland orders < €49 will be charged €5 shipping.
Ireland orders >€49 will qualify for free shipping
UK Orders <€60 will be charged €7.50 shipping
UK Orders >€60 will qualify for free shipping

ACTUAL RESULTS
The order of the free shipping plugins seems to have an impact.
As set up in the screenshot above, customers in Ireland with orders> €49 will be presented the free shipping option but customers in the UK with orders >€60 will be presented with no shipping options (free would be expected)

If I change the order of the free plugins so eshop_free2 is at the top, this behaviour reverses: UK customers see the free shipping option but Ireland customers are shown no shipping options.


Any help or pointers appreciated.
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Last edit: 1 month 5 days ago by Peter Mee.

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  • Giang Dinh Truong
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2 months 3 days ago #126106 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
Hello Peter,

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check.

Hope to hear back from you soon.

Sincerely, Giang

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2 months 2 days ago #126139 by Peter Mee
Thanks Giang

Ticket submitted as requested.

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2 months 2 days ago #126142 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
OK Peter!

I received your ticket. We will check and get back to you there soon.

Sincerely, Giang

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1 month 5 days ago #126764 by Peter Mee
For people with similar problem in the future...

The joomdonation team were, as usual, super-efficient and helped me resolve this through a ticket.

The solution was to use multiple flat shipping plugins, rather than a single flatitem plugin. Everything is now working as expected.

Peter

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4 weeks 1 day ago #126929 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
OK no problem at all Peter!

Sincerely, Giang

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