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I can't update eShop to 2.1.0 version

  • Max
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7 years 11 months ago #82714 by Max
I can't update eShop to 2.1.0 version was created by Max
Hello,
I tried update eShop but I have next error in the browser: "This site can’t be reached The connection was reset. ERR_CONNECTION_RESET "
I tried different browsers.
I've tried update other extensions and they updated without problem.
Any ideas what's wrong?

Thank you

Sincerely,
Max

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  • Giang Dinh Truong
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7 years 11 months ago #82770 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic I can't update eShop to 2.1.0 version
Hello Maxim,

Sound like this is an outstanding issue. Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and install update for you.

Sincerely, Giang

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7 years 11 months ago #82796 by charles
Replied by charles on topic I can't update eShop to 2.1.0 version
I am having the same problem...

Warning
Copy file failed
Package Update: There was an error installing an extension: com_eshop.zip

Error
Error installing package

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  • Giang Dinh Truong
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7 years 11 months ago #82843 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic I can't update eShop to 2.1.0 version
Hello Charles,

You should read about how to upgrade EShop in the documentation here: eshopdocs.joomservices.com/getting-start...ation#upgrade-e-shop

If you can not still install the update, please submit a new ticket to EShop category to send me the super admin account to your site so I can help you.

Sincerely, Giang

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7 years 10 months ago #83244 by Alex
Replied by Alex on topic I can't update eShop to 2.1.0 version
Hi admin, I was using Eshop 1.1.8, and recently bought 2.1 to upgrade, but I cannot directly install it, there appears to be problems when I try do so

as attached... Thank You
Attachments:

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  • Giang Dinh Truong
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7 years 10 months ago #83250 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic I can't update eShop to 2.1.0 version
Hello Alex,

Seem there are something wrong in your site. Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to update EShop.

Sincerely, Giang

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7 years 10 months ago #83254 by Alex
Replied by Alex on topic I can't update eShop to 2.1.0 version
thank you
I have submitted ticket

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  • Giang Dinh Truong
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7 years 10 months ago #83255 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic I can't update eShop to 2.1.0 version
OK Alex!

I will check and get back to you via ticket system.

Sincerely, Giang

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