Issue with export headers

  • LMKweb
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10 years 10 months ago #32022 by LMKweb
Issue with export headers was created by LMKweb
When I export the registrant information for my events, the data in the columns is not matching with the headers. It's all there, it's simply not lined up properly. I noted this is due to several of the longer labels being broken into two, and sometimes three fields. There are also headers being exported for fields that have no input, such as description and header fields. Is there any way to correct this so that it exports properly with a 1-to-1 correspondence?

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10 years 10 months ago #32078 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Issue with export headers
Hi

I haven't heard about issue like that before. Could please send me a sample of the exported CSV file to support@joomdonation.com so that I can check it myself ?

Tuan

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10 years 10 months ago #32100 by LMKweb
Replied by LMKweb on topic Re: Issue with export headers
Thank you - I've sent an email with an example export.

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10 years 8 months ago #34553 by LMKweb
Replied by LMKweb on topic Re: Issue with export headers
Hi Tuan - did you have a chance to check out our data export? It's still causing some issues and frustration when the headers don't match up with the data.

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10 years 8 months ago #34558 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Issue with export headers
Hi

It would be simple if you submit a support ticket sending us administrator and FTP account of your site so that I can check it directly on your site and get the issue fixed !

Regards,

Tuan

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