How/where registrant can cancel registration

  • Lionel Charrier
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9 years 11 months ago #44366 by Lionel Charrier
How/where registrant can cancel registration was created by Lionel Charrier
Hi Tuan
I have not found anywhere how I can configure Event Booking to allow registrants to cancel their registration.
Documentation is totally silent on that subject.
Can you explain in detail where this is done in the backend configuration panel of Event booking

Kind Regards

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9 years 11 months ago #44371 by FrankM
In your event details you can set "Enable Cancel registration" Yes/No ;)

Productiv: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5
Testsys: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5

Sorry, english isn't my native language.
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9 years 11 months ago #44394 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How/where registrant can cancel registration
OK. I will need to update the documentation . Here are the quick steps :

1. You will need to edit the event, set Enable Cancel to Yes.

2. Select "Cancel Before Date". You need to choose the date in this case and users can only cancel his registration before that date.

3. After that, when a user logged in and view the event, he will see a cancel button which allows him to cancel the registration for the event.

Please note that if it is paid event, you will need to process refund for the money of the purchase manually. The extension doesn't process any refund in this case, it just marked the status of the record to Cancelled, sending an email to administrator to notify him about it and other registrants can register to replace this cancelled registrant

Hope the explanation is clear to you.

As usual. Thanks Frank for helping me answer the questions !

Tuan
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9 years 5 months ago #50969 by Rasmus Larsen
Replied by Rasmus Larsen on topic How/where registrant can cancel registration
So it is not possible to cancel your registration, if you don't have a user and can log in?

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9 years 5 months ago #50970 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How/where registrant can cancel registration
Yes, at the moment users need to have an account if they want to cancel the registration

Regards,

Tuan

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4 years 7 months ago #127746 by Martijn
Replied by Martijn on topic How/where registrant can cancel registration
Is this "..users need to have an account if they want to cancel the registration" still the only way to cancel the registration? it's not possible with a link in the registration email for example?

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4 years 7 months ago #127751 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How/where registrant can cancel registration
You can include link to cancel registration in email now. See eventbookingdoc.joomservices.com/basic-s...l-their-registration

Regards,

Tuan

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4 years 7 months ago #127768 by Martijn
Replied by Martijn on topic How/where registrant can cancel registration
Ah, that's perfect! Thank you!

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4 years 7 months ago - 4 years 7 months ago #127811 by Nemis
Ok, good info. But I have another question regarding cancellation.

Under what condition someone can be automatically canceled if cancellation option "Enable Cancel registration" is NO? It happened to one of my registrants and I do not know what triggers it.
Last edit: 4 years 7 months ago by Nemis.

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4 years 7 months ago #127813 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic How/where registrant can cancel registration
Hello Nemis

Please go to Extensions -> Plugins, check to see if the plugin Events Booking - Offline Payment Handle is enabled?

If it's enabled, please click on that plugin to edit, set Number Days To Cancel Registration parameter to No and the issue won't happen again

Tuan
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