Not All Event Data Seen After Import

  • toad78
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8 years 10 months ago #65291 by toad78
Not All Event Data Seen After Import was created by toad78
Following these instructions , I've been able to import the data into my new database. Unfortunately, not ALL of the events are there. In the old database, there were over 40 events. In the new database, there are only 3. This is obviously wrong.

There are hundreds of registrants on the old database. The new one: 3.
There are six categories in the old, only 3 in the new.

So how can I make this work to where ALL data is uploaded?

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8 years 10 months ago #65320 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Not All Event Data Seen After Import
Hi

Maybe you can submit a support ticket sending us super admin account of your site. We will check your data to see what's wrong and get it sorted for you

Maybe you imported data before upgrading the extension? You should re-upgrade the extension after importing the data

Regards,

Tuan

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8 years 10 months ago #65435 by toad78
Replied by toad78 on topic Not All Event Data Seen After Import
The upgrade was done after the importation of data. Still incomplete records.

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8 years 10 months ago #65453 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Not All Event Data Seen After Import
Hi Toad78

In this case, please submit a support ticket so that we can check it directly on your server to see what's wrong with the data and get it sorted

Tuan

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