registrants dont complete payment

Hi! I'm using EB with the basic os_paypal plugin and am finding that the registrants leave after filling out the form. I think they are not clear that they need to wait for Paypal to come up in order to pay. Any way to make this more evident?

How do you know that they leave after filling out the form ? There is a chance that when they are redirected to PayPal, they don't want to become registrant anymore and stop the payment process

Could you please try to contact one of them and ask them to see exactly the reason ?

Right now, when they fill-in the form, there is a message like this displayed:

Please wait while redireing to payment gateway for porcessing payment..... Maybe you can go to Events Booking -> Translation, find the text and change it to make it more clear to your users if needed?

Tuan

Here's my personal "improved" EB_WAIT_PAYPAL. Go into the Event Booking -> Translation Manager and replace the contents of EB_WAIT_PAYPAL with the following block of code. Feel free to modify it (you'll have to download the images -- PayPal_ProgressCircle.gif and PayPal-acceptance-mark.png -- that I've attached, and adjust the <img src=> paths to where you uploaded the images to on your site).

And the CSS code (inline CSS in the Translation Manager kept crashing ).
Add the following to /media/com_eventbooking/assets/css/custom.css. If it doesn't work there (EB's custom.css might not load in for the wait screen), then you will have to insert it into your main template css instead.
Sample (note: dots around the PP are normally animated, but don't animate in my screenshot sample): [hr]

@Taun: while on the subject of payment method "wait" screens, would it be possible to implement a "click here if you are not automatically redirected" link within the PayPal (and/or other payment) "wait" screens?

Thanks James, I would love to implement your "wait" page. What is the path to the file that I need to replace/modify?

Just download the 2 attached images on my post, and upload them to the folder of your choice on your server (using whatever means you want -- ftp, Joomla, etc.). Once uploaded, replace the 2 "path-to-image" occurrences in my code with the path to the image on your server.

Thanks, Yes, I understand how to link the code to the images, but where am I inserting the code? THis bit of code:

I am guessing this goes into one of the files in components/com_eshop/plugins/payment/xxxx.php
where xxx.php is the file that needs the code.

Thanks!

Go into Event Booking -> Translation Manager, and replace the contents of EB_WAIT_PAYPAL



Oh, and I just realized that I didn't post my CSS code (inline CSS in the translation manager kept crashing -- and I've modified my original post to include this now). Add the following to /media/com_eventbooking/assets/css/custom.css. If it doesn't work there (EB's custom.css might not load in for the wait screen), then you will have to insert it into your main template css.

Mahalo!