Early Bird Discounts and Registration List

  • Spencer Williams
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2 months 1 week ago #117161 by Spencer Williams
Early Bird Discounts and Registration List was created by Spencer Williams
Hello,

I created an event using the early bird discount prior to the 3.7.1 update. Registrants for the event are not showing in my registrants list. When I'm viewing my list of events I can see there are 2 registrants but the list is empty. I updated to 3.7.1 on my dev site and then registered for an event set up with the discount and it appeared to work correctly; my registration showed in the list.
I have updated to 3.7.1 on my live site but the discount registrations are still not showing, but I have not had any additional registrations yet. Just the 2 original.
Will future discount registrations show now that I have updated? Is there anyway to make the previous registrations show?

Thank you!

Chrystal

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2 months 1 week ago #117168 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Early Bird Discounts and Registration List
Hi Chrystal

The registrants should be shown, unless they didn't make payment. Maybe there is something wrong with your settings.

Could you please go to Events Booking -> Configuration:

- Set at least one of the config options below to Yes:

+ Include Group Billing records in Registrants Management
+ Include Group Members records in Registrants Management

- If it's needed, you can set Show incomplete payment records config option to Yes, too

Then check it again, you should see these records

Tuan

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2 months 1 week ago #117238 by Spencer Williams
Replied by Spencer Williams on topic Early Bird Discounts and Registration List
Hello,

I have Include Group Members records in Registrants Management set yes as well as Show Incomplete payment records set to yes. I still cannot see the registrants that used the early bird discount.
I received the successful registration email with the transaction ID from Authorize.net so they did make a payment.


Thank you,
Chrystal

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2 months 1 week ago #117249 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Early Bird Discounts and Registration List
Hello Chrystal

Honestly, I have no clue about it. Could you please submit a support ticket sending us super admin account of your site and give us some information about that registrant (Transaction ID, First Name, Last Name, Email) so that we can try to check to see whether there is any record like that recorded in the database

Tuan

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2 months 1 week ago #117345 by Spencer Williams
Replied by Spencer Williams on topic Early Bird Discounts and Registration List
Hello,

The problem seems to have fixed itself. I didn't make any changes but today I am able to view the items. Web development is weird.

Thank you!
Chrystal

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2 months 1 week ago #117359 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Early Bird Discounts and Registration List
OK Chrystal. Please continue monitoring it to make sure it works and let us know if you need further assist

Tuan

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