Export the subscribers

Hello,

I use Event Booking fot the registration in competitions
The registration is in group
For an event he can have 6 participants
The 6 subscribers are displayed, but after exporting the Excel file, only the first suscriber appears.
In configuration ==> registration settings
I put in YES :
"Include Group Members Records in registrants management" and "include Group Members Records in registrants list public" and "Include Group billing Records in public registrants list"
But it is not good.
For you help.

Best regards

Jean-Michel

Go go Events Booking -> Configuration, look at Export Registrants Settings tab, set the two config options below to Yes:

- Export Group Billing Records
- Export Group Member Records

After that, it should work as expected

Tuan

Hi Tuan,

Thank you for your answer but it don't work as expected.

attached Export Excel file

Best regards

Jean-Michel

Hello Jean

In this case, please submit a support ticket sending us super admin account of your site. Our support staff will check to see what's wrong and get it configured properly for you

Tuan

Ok, thank you

Jean-Michel

Just wanted to update that we checked the issue via support ticket and see everything works as expected, so nothing is wrong here

Tuan

Hello Tuan,

It's all ok

Thank you

Best Regards

Jean-Michel