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Can't Get Event Tickets To Work
- Mike
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5 years 2 months ago - 5 years 2 months ago #122737
by Mike
Can't Get Event Tickets To Work was created by Mike
Hello,
I followed the detailed instructions within this link: eventbookingdoc.joomservices.com/advanced-features/tickets-pdf
It still doesn't work. I also tried adding the [DOWNLOAD_THIS_LINK] to the email Registration Confirmation, but my Users aren't receiving those either, I submitted a separate ticket about that.
It must me my mistake, please help me get this working for my clients.
PS. I turned on the function in BOTH the Global Configuration and the Event (Nielsen Dodge/Jeep/Ram Spring Show-2019)
I turned on the email option as well.
-Mike
I followed the detailed instructions within this link: eventbookingdoc.joomservices.com/advanced-features/tickets-pdf
It still doesn't work. I also tried adding the [DOWNLOAD_THIS_LINK] to the email Registration Confirmation, but my Users aren't receiving those either, I submitted a separate ticket about that.
It must me my mistake, please help me get this working for my clients.
PS. I turned on the function in BOTH the Global Configuration and the Event (Nielsen Dodge/Jeep/Ram Spring Show-2019)
I turned on the email option as well.
-Mike
Last edit: 5 years 2 months ago by Tuan Pham Ngoc. Reason: Remove super admin account
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- Tuan Pham Ngoc
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5 years 2 months ago #122741
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't Get Event Tickets To Work
Hello Mike
Same as other forum topic, please submit a support ticket sending us:
1. Super admin account
2. Link to registration form of the event which you are testing this feature
We will check to see what's wrong and get it sorted myself
Tuan
Same as other forum topic, please submit a support ticket sending us:
1. Super admin account
2. Link to registration form of the event which you are testing this feature
We will check to see what's wrong and get it sorted myself
Tuan
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- Diane Cleaver
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4 years 11 months ago #125265
by Diane Cleaver
Replied by Diane Cleaver on topic Can't Get Event Tickets To Work
I am also not able to get the tickets to work. They are enabled in config and in the event, but not sent in the registration email. Can you tell me what the fix is for this? I am using version 3.10.1. Thank you.
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- Diane Cleaver
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4 years 11 months ago #125268
by Diane Cleaver
Replied by Diane Cleaver on topic Can't Get Event Tickets To Work
I figured out what my issue was - I was testing with offline payment, which was set to Pending status. I changed the status to Paid and then the tickets were generated.
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- Tuan Pham Ngoc
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4 years 11 months ago #125271
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't Get Event Tickets To Work
Hi Diane
The system only generate tickets after users paid for the registration. So:
- If you use online payment such as PayPal, tickets will be generated at the time users register for the event
- If you use offline payment method, tickets will only be generated when admin publish the registration record (or edit the registration record, change status from Pending to Paid)
Regards,
Tuan
The system only generate tickets after users paid for the registration. So:
- If you use online payment such as PayPal, tickets will be generated at the time users register for the event
- If you use offline payment method, tickets will only be generated when admin publish the registration record (or edit the registration record, change status from Pending to Paid)
Regards,
Tuan
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