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Event open before Registration Start Date
- Chun-Hsing Chang
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4 years 8 months ago #127114
by Chun-Hsing Chang
Event open before Registration Start Date was created by Chun-Hsing Chang
hi
there is an event and I set Registration Start Date is 2019/08/01 09:10
however, when 08/01 09:09 , I refresh my website, the register button shows!
I don't know what problem it is?
the date time different?
thanks
there is an event and I set Registration Start Date is 2019/08/01 09:10
however, when 08/01 09:09 , I refresh my website, the register button shows!
I don't know what problem it is?
the date time different?
thanks
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- Tuan Pham Ngoc
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4 years 8 months ago #127115
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Hello
I think it causes by wrong timezone setting. Please access to System - Global Configuration, look at Server tab, set Website Time Zone parameter to your timezone and the issue should be fixed
Regards,
Tuan
I think it causes by wrong timezone setting. Please access to System - Global Configuration, look at Server tab, set Website Time Zone parameter to your timezone and the issue should be fixed
Regards,
Tuan
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4 years 8 months ago #127116
by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
Yes, at first my website time zone already set to right time zone
but still the problem happens
but still the problem happens
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4 years 8 months ago #127117
by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
oh And I check time of server and time of my computer, they are the same.
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- Tuan Pham Ngoc
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4 years 8 months ago #127118
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
I don't know how it happens. Please submit a support ticket sending us:
- Super admin account of the site
- Link to that event page
We are going to check to see what's wrong and get it sorted.
Regards,
Tuan
- Super admin account of the site
- Link to that event page
We are going to check to see what's wrong and get it sorted.
Regards,
Tuan
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4 years 8 months ago #127120
by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
oh that's too bad.
because our website is in the intranet of company, so i can't sending the website for you.
Is there other ways?
or you can test on your site?
thank you ~
because our website is in the intranet of company, so i can't sending the website for you.
Is there other ways?
or you can test on your site?
thank you ~
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- Tuan Pham Ngoc
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4 years 8 months ago #127122
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Could you please set Registration Start Date to 11:00 am, then check it again?
As I understand, right now, in your timezone, the time is 10:15 AM, so if you make that change, the registration won't be available
You set registration start time to 9:10am, so right now, registration available is expected behavior
Regards,
Tuan
As I understand, right now, in your timezone, the time is 10:15 AM, so if you make that change, the registration won't be available
You set registration start time to 9:10am, so right now, registration available is expected behavior
Regards,
Tuan
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4 years 8 months ago #127125
by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
In my timezone, now is 10:28 am
And I set Registration Start Date to 11:00 am, now there is no register button on the website, it is right
Later, 10:59 am , I will refresh the website, take a look~
And I set Registration Start Date to 11:00 am, now there is no register button on the website, it is right
Later, 10:59 am , I will refresh the website, take a look~
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- Tuan Pham Ngoc
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4 years 8 months ago #127127
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Event open before Registration Start Date
Yes. Or to save time, you can set registration start date to 10:35 or 10:40 to check it faster
Tuan
Tuan
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4 years 8 months ago #127133
by Chun-Hsing Chang
Replied by Chun-Hsing Chang on topic Event open before Registration Start Date
sorry, i miss 11:00
So, I reset Registration Start Date to 11:45 am
and 11:43 I check website , there is no booking button, it is right.
however, 11:44 , booking button shows (it is waiting list register)
I change the Capacity of the event , so show individual register button
it is strange, thank you~
So, I reset Registration Start Date to 11:45 am
and 11:43 I check website , there is no booking button, it is right.
however, 11:44 , booking button shows (it is waiting list register)
I change the Capacity of the event , so show individual register button
it is strange, thank you~
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