Custom Fee field in Dependent Field of Dependent Field displays but not in total

  • Duke S.
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2 weeks 4 hours ago #127216 by Duke S.
Custom Fee field is not adding into total:

Field 1 - this is a Master Field in the Billing Section -
Radio: Do you want to Add a donation? Yes/No

Field 2 - this is a dependent field set to display if field 1 is "Yes" and set as Custom Fee / Not Discountable
Radio: $200, $100, Other / Values 200 100 0

Field 3 - this is a dependent field set to display if field 2 is "Other" and set as Custom Fee / Not Discountable
Text: / Default Value: 20

All of the dependent field triggers work as expected, the user experience is good.

Any value selected in Field 2 DOES appear in total Amount - it works.

Choose "Other" for Field 2 and field 3 Displays as expected.

Any value typed into Field 3 is NOT being added into the total Amount

I have re-read the docs and forum posts, and confirmed that settings are correct.
Am I missing something or did I hit a bug?
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  • Tuan Pham Ngoc
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2 weeks 58 minutes ago #127228 by Tuan Pham Ngoc
Hello Duke

For this, we will have to check it directly on your site to see what's wrong (maybe with the custom fields setting) and get it sorted

So please submit a support ticket sending us:

- Super admin account of the site
- Link to that group registration form
- Tell us ID of the field which fee is not added to total registration fee

We will check to see why the error happens and get it corrected

Tuan

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  • Duke S.
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1 week 6 days ago #127238 by Duke S.
Uploaded credentials as requested and published the problem field on the public site.

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1 week 6 days ago #127241 by Tuan Pham Ngoc
Thanks. We received your ticket. Our developer will check it and reply you via the ticket

Tuan

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  • Duke S.
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1 week 6 days ago - 1 week 6 days ago #127247 by Duke S.
Any luck or are custom fees to add a donation in a dependent field not supported?
Last edit: 1 week 6 days ago by Duke S..

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1 week 6 days ago #127249 by Tuan Pham Ngoc
Hello Duke

Our developer could not login to administrator area of your site to check the issue. Could you please check and send us correct super admin account?

Please look at the support ticket for more details

Tuan

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1 week 6 days ago #127250 by Tuan Pham Ngoc
BTW, please help communicating via support ticket instead of via forum like this

Regards,

Tuan

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