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Custom Fee field in Dependent Field of Dependent Field displays but not in total
- Duke S.
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4 years 8 months ago #127216
by Duke S.
Custom Fee field in Dependent Field of Dependent Field displays but not in total was created by Duke S.
Custom Fee field is not adding into total:
Field 1 - this is a Master Field in the Billing Section -
Radio: Do you want to Add a donation? Yes/No
Field 2 - this is a dependent field set to display if field 1 is "Yes" and set as Custom Fee / Not Discountable
Radio: $200, $100, Other / Values 200 100 0
Field 3 - this is a dependent field set to display if field 2 is "Other" and set as Custom Fee / Not Discountable
Text: / Default Value: 20
All of the dependent field triggers work as expected, the user experience is good.
Any value selected in Field 2 DOES appear in total Amount - it works.
Choose "Other" for Field 2 and field 3 Displays as expected.
Any value typed into Field 3 is NOT being added into the total Amount
I have re-read the docs and forum posts, and confirmed that settings are correct.
Am I missing something or did I hit a bug?
Field 1 - this is a Master Field in the Billing Section -
Radio: Do you want to Add a donation? Yes/No
Field 2 - this is a dependent field set to display if field 1 is "Yes" and set as Custom Fee / Not Discountable
Radio: $200, $100, Other / Values 200 100 0
Field 3 - this is a dependent field set to display if field 2 is "Other" and set as Custom Fee / Not Discountable
Text: / Default Value: 20
All of the dependent field triggers work as expected, the user experience is good.
Any value selected in Field 2 DOES appear in total Amount - it works.
Choose "Other" for Field 2 and field 3 Displays as expected.
Any value typed into Field 3 is NOT being added into the total Amount
I have re-read the docs and forum posts, and confirmed that settings are correct.
Am I missing something or did I hit a bug?
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- Tuan Pham Ngoc
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4 years 8 months ago #127228
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
Hello Duke
For this, we will have to check it directly on your site to see what's wrong (maybe with the custom fields setting) and get it sorted
So please submit a support ticket sending us:
- Super admin account of the site
- Link to that group registration form
- Tell us ID of the field which fee is not added to total registration fee
We will check to see why the error happens and get it corrected
Tuan
For this, we will have to check it directly on your site to see what's wrong (maybe with the custom fields setting) and get it sorted
So please submit a support ticket sending us:
- Super admin account of the site
- Link to that group registration form
- Tell us ID of the field which fee is not added to total registration fee
We will check to see why the error happens and get it corrected
Tuan
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- Duke S.
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4 years 8 months ago #127238
by Duke S.
Replied by Duke S. on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
Uploaded credentials as requested and published the problem field on the public site.
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- Tuan Pham Ngoc
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4 years 8 months ago #127241
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
Thanks. We received your ticket. Our developer will check it and reply you via the ticket
Tuan
Tuan
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- Duke S.
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4 years 8 months ago - 4 years 8 months ago #127247
by Duke S.
Replied by Duke S. on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
Any luck or are custom fees to add a donation in a dependent field not supported?
Last edit: 4 years 8 months ago by Duke S..
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- Tuan Pham Ngoc
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4 years 8 months ago #127249
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
Hello Duke
Our developer could not login to administrator area of your site to check the issue. Could you please check and send us correct super admin account?
Please look at the support ticket for more details
Tuan
Our developer could not login to administrator area of your site to check the issue. Could you please check and send us correct super admin account?
Please look at the support ticket for more details
Tuan
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- Tuan Pham Ngoc
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4 years 8 months ago #127250
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fee field in Dependent Field of Dependent Field displays but not in total
BTW, please help communicating via support ticket instead of via forum like this
Regards,
Tuan
Regards,
Tuan
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