ReCaptcha fail clears all data

  • Duke S.
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4 months 1 day ago - 3 months 4 weeks ago #127379 by Duke S.
ReCaptcha fail clears all data was created by Duke S.
Group registration (no cart) checkout process ...

Serious UX issue -
If any validation errors, form displays tooltip flags so they can be fixed - all good (just not obvious to user at submit button that errors were found - suggest a message prompting user to scroll up, or to scroll to anchor of first error - scrollto #error ) If I can solve this, great, but not critical. All pretty good.

BIG ISSUE, after fixing errors, user forgets to re-check I am not a robot, or checks it and missed clicking all the correct pictures by one ... then lots of data disappears. What can be done to not trigger a form reset/clear on a recaptcha error so they can just try again to make Google happy.
Last edit: 3 months 4 weeks ago by Duke S..
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4 months 1 day ago #127384 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
Hi Duke

At the moment, we don't remember the form data after it's being submitted. I will find a way to implement it and hopefully, address this issue in future releases (maybe next release) of the extension

Please give us sometime

Regards,

Tuan
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4 days 12 hours ago #130319 by John Wyman
Replied by John Wyman on topic ReCaptcha fail clears all data
I am a new Events Booking user and just discovered this while testing a new event. Not only does the Captcha result in a form wipe (reset) so to does any invalid field entry; so, if someone fills out a form and mistypes an email or forgets to fill in their last name, clicking the process registration button resets the entire form and shows the error messages. Agh! That is a terrible user (the person registering) experience so, hopefully, the devs can fix this issue ASAP. Thanks.

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4 days 10 hours ago #130322 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
Hello John

That's strange to me. If captcha validation fails, you will see the error messages but the data should still be kept, not all cleared

Could you please send us link to the page so that we can check it ourself?

Tuan

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4 days 10 hours ago #130326 by John Wyman
Replied by John Wyman on topic ReCaptcha fail clears all data
Thank you for the reply. I submitted a ticket, just now, for this, with the URL and Event Password.

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4 days 10 hours ago #130327 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
OK. Thanks John. We will check and reply you via support ticket

Regards,

Tuan
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