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ReCaptcha fail clears all data
- Duke S.
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4 years 9 months ago - 4 years 8 months ago #127379
by Duke S.
ReCaptcha fail clears all data was created by Duke S.
Group registration (no cart) checkout process ...
Serious UX issue -
If any validation errors, form displays tooltip flags so they can be fixed - all good (just not obvious to user at submit button that errors were found - suggest a message prompting user to scroll up, or to scroll to anchor of first error - scrollto #error ) If I can solve this, great, but not critical. All pretty good.
BIG ISSUE, after fixing errors, user forgets to re-check I am not a robot, or checks it and missed clicking all the correct pictures by one ... then lots of data disappears. What can be done to not trigger a form reset/clear on a recaptcha error so they can just try again to make Google happy.
Serious UX issue -
If any validation errors, form displays tooltip flags so they can be fixed - all good (just not obvious to user at submit button that errors were found - suggest a message prompting user to scroll up, or to scroll to anchor of first error - scrollto #error ) If I can solve this, great, but not critical. All pretty good.
BIG ISSUE, after fixing errors, user forgets to re-check I am not a robot, or checks it and missed clicking all the correct pictures by one ... then lots of data disappears. What can be done to not trigger a form reset/clear on a recaptcha error so they can just try again to make Google happy.
Last edit: 4 years 8 months ago by Duke S..
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- Tuan Pham Ngoc
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4 years 8 months ago #127384
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
Hi Duke
At the moment, we don't remember the form data after it's being submitted. I will find a way to implement it and hopefully, address this issue in future releases (maybe next release) of the extension
Please give us sometime
Regards,
Tuan
At the moment, we don't remember the form data after it's being submitted. I will find a way to implement it and hopefully, address this issue in future releases (maybe next release) of the extension
Please give us sometime
Regards,
Tuan
The following user(s) said Thank You: Duke S.
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- John
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4 years 5 months ago #130319
by John
Replied by John on topic ReCaptcha fail clears all data
I am a new Events Booking user and just discovered this while testing a new event. Not only does the Captcha result in a form wipe (reset) so to does any invalid field entry; so, if someone fills out a form and mistypes an email or forgets to fill in their last name, clicking the process registration button resets the entire form and shows the error messages. Agh! That is a terrible user (the person registering) experience so, hopefully, the devs can fix this issue ASAP. Thanks.
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- Tuan Pham Ngoc
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4 years 5 months ago #130322
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
Hello John
That's strange to me. If captcha validation fails, you will see the error messages but the data should still be kept, not all cleared
Could you please send us link to the page so that we can check it ourself?
Tuan
That's strange to me. If captcha validation fails, you will see the error messages but the data should still be kept, not all cleared
Could you please send us link to the page so that we can check it ourself?
Tuan
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- John
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4 years 5 months ago #130326
by John
Replied by John on topic ReCaptcha fail clears all data
Thank you for the reply. I submitted a ticket, just now, for this, with the URL and Event Password.
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- Tuan Pham Ngoc
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4 years 5 months ago #130327
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic ReCaptcha fail clears all data
OK. Thanks John. We will check and reply you via support ticket
Regards,
Tuan
Regards,
Tuan
The following user(s) said Thank You: John
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