Two issues

  • Donal
  • Topic Author
  • Offline
  • Gold Boarder
  • Gold Boarder
More
5 months 2 days ago #127842 by Donal
Two issues was created by Donal
Hi Tuan,

Can you have a think about these 2 small issues with EB:

1) The Privacy policy checkbox and Terms and conditions checkboxes have different behaviours. For Privacy Policy, you have to click just the checkbox, whereas, for the T&Cs, you can click on any of the text (apart from the links) to check the box. Can the Privacy Policy checkbox be changed to work the same as the T&C checkbox?

2) I have an event which costs €156, and people can reserve a place with a deposit of €48. Some of my customers have a discount code of type voucher, worth €125. When they book, they use the coupon code, but some inexplicably chose to pay the deposit (It has happened a few times). EB takes the full €48 deposit, instead of simply taking the remainder of €31 as the deposit.

Thanks

Please Log in or Create an account to join the conversation.

  • Donal
  • Topic Author
  • Offline
  • Gold Boarder
  • Gold Boarder
More
4 months 2 weeks ago #128130 by Donal
Replied by Donal on topic Two issues
I just spotted another problem... On the booking confirmation email, there is no record that the customer agreed to the terms and conditions. Can this be added?

Please Log in or Create an account to join the conversation.

  • Donal
  • Topic Author
  • Offline
  • Gold Boarder
  • Gold Boarder
More
3 months 1 week ago #129037 by Donal
Replied by Donal on topic Two issues
bump

Please Log in or Create an account to join the conversation.

  • Donal
  • Topic Author
  • Offline
  • Gold Boarder
  • Gold Boarder
More
2 months 2 weeks ago #129620 by Donal
Replied by Donal on topic Two issues
bump

Please Log in or Create an account to join the conversation.

More
2 months 2 weeks ago #129628 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Two issues
Hello Donal

I missed this forum topic, sorry.

1. For the issue #1 and #2, please submit a support ticket sending us super admin account of the site and link to the pages which we can see the issue. We will try to check to see what's wrong and get it sorted

2. For #3, sorry but we don't support that option. If users don't accept terms and conditions, the system will just prevent users from complete the registration

Tuan

Please Log in or Create an account to join the conversation.

  • Donal
  • Topic Author
  • Offline
  • Gold Boarder
  • Gold Boarder
More
2 months 1 week ago #129794 by Donal
Replied by Donal on topic Two issues

Tuan Pham Ngoc wrote: Hello Donal
2. For #3, sorry but we don't support that option. If users don't accept terms and conditions, the system will just prevent users from complete the registration

Tuan


Hi Tuan,

I think it would be better if the T&C agreement was explicitly shown on the email. We only really have to use our T&Cs with unreasonable people, who are quite happy to argue that they never agreed to the T&Cs and that the system let them register without agreeing. At least if the explicit consent was shown in the email, they couldn't argue that.

If it's not something you can add, I can just add a line to the email text.

I'll send support ticket for items 1 and 2 with details now.

Thanks,
D

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc