Joomla User Profile created by Event Booking are disabled and deactivated

  • Raffaele
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1 week 1 day ago #128097 by Raffaele
Hello Support, I have a problem with the account synchronitation feature.
As stated in the documentation, when users register for an event in Events Booking, if he doesn't have an existing account (Joomla account in my case), Events Booking will create a Joomla account for him and update the profile (Joomla User Profile) with the data which registrant entered on registration form of the event.
This is worlking fine but the new Joomla account just created is disabled and deactivated.
As my New User Account Activation (in joomla) is set to Self I was expecting that User will receive an email with an activation link. This does not happen so when customer later try to login he gets an error message saying that the user is blocked.
Can you please help
Thanks very much for your support
Raffaele

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6 days 19 hours ago #128108 by Tuan Pham Ngoc
Hi Raffaele

I would say that users should receive a confirmation email to activate his account in this case

Could you please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the page which we can register for event and see this error

We are going to check to see what's wrong and get it sorted (I'm thinking that mail settings on your site is not valid for some reasons)

Tuan

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