Recurring events not working

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1 week 3 days ago #131115 by Sam Remmer
Recurring events not working was created by Sam Remmer
Hi Support,

I have been experiencing the same problem for several months now. I am creating a recurring event but after a week of being published the event now links to a previous event. E.g. I created a Wednesday 7.30pm recurring event but when you click on the 7.30pm event it takes you to the 6.15pm event. The event has a different name and alias so I have no idea why this is happening. It always happens on the Wednesday events I try to create? Please help as it is causing me hours of unnecessary admin. Thank you.

www.theartofdance.co.uk/book

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1 week 3 days ago #131120 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring events not working
Hello Sam

Could you please submit a support ticket sending us super admin account of your site and tell us what we need to do to see the error so that we can check and correct it?

Tuan
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1 week 2 days ago #131134 by Sam Remmer
Replied by Sam Remmer on topic Recurring events not working
Thank you so much for fixing the problem, it is greatly appreciated :)

May I ask one more question, when I create a parent event the child events are only open for registration a week before they happen. I imagine there is something in the configuration panel that I can set to allow registration from the date the parent event is created or to set each child event to allow booking at least 4 weeks before. I have looked through the config panel but I can't see where to change the registration options. Any advice would be great. Thank you :)

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1 week 1 day ago #131136 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring events not working
Hello Sam

Maybe it's because you set Registration Start Date For the parent event? Then each event has Registration Start Date set to (calculated by difference between event date and Registration Start Date of the parent event)

Empty the Registration Start Date of parent event might solve the issue

Regards,

Tuan
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1 week 13 hours ago #131166 by Sam Remmer
Replied by Sam Remmer on topic Recurring events not working
Amazing, all fixed and thank you for your excellent support :)

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1 week 3 hours ago #131175 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring events not working
Great. Happy to hear that and thanks for confirming. Please continue using the extension. If you have other questions or need help, please don't hesitate to ask us

Regards,

Tuan

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