Waitlist participants are being automatically registered

  • LMKweb
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6 months 2 weeks ago #161823 by LMKweb
When I process a cancellation for one of our events, the first person on the waitlist is being automatically registered and marked as paid (even though they have not paid). I don't want this - instead I want everyone on the waitlist to get an email that there's an open spot. How do I prevent the automatic registration? I've looked through the settings and can't find anything that would do this; is it maybe a plugin? Thank you!

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6 months 2 weeks ago #161824 by Tuan Pham Ngoc
Hello

It is because you use this plugin eventbookingdoc.joomservices.com/plugins/move-registrants

Disable the plugin would help solving this issue

Regards,

Tuan
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  • LMKweb
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6 months 2 weeks ago #161832 by LMKweb
Thank you! I figured it was something simple like that, but couldn't figure out where to look.

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6 months 2 weeks ago #161833 by Tuan Pham Ngoc
You're welcome !

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