Send an email on status change

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10 years 9 months ago #33534 by Aldebran

Send an email on status change was created by Aldebran

Helpdesk Pro can send a notification email to customer on Ticket status change?

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10 years 9 months ago #33535 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: Send an email on status change

Hi

In the current version, it doesn't. I will consider adding support for this feature in the next release of the extension !

Regards,

Tuan

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7 years 10 months ago #83132 by john betgeorge

Replied by john betgeorge on topic Re: Send an email on status change

You may consider it? Is that a joke. How are users to know their ticket has been updated? Keep checking? Not good at all!

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