Email Confirmation Problems

  • johnbruns
  • Topic Author
  • Offline
  • New Member
  • New Member
More
13 years 5 months ago #5886 by johnbruns
Email Confirmation Problems was created by johnbruns
Hi, our donations are going through, but the confirmation emails have problems. Here are some of our issues:

1) No Admin confirmation email is received by the administrator, even after placing one, two, or three email addresses in the field "Notification Email: Comma Separated"
2) Donor receives a confirmation email from an unspecified sender - How do we make the sender name and email custom?
3) Donor receives no detail about their donation -- How do we give them a statement or receipt of their transaction with details concerning the donation amount, their name, etc.?
4) Donor's confirmation email cuts off the text after a certain amount of characters?

Thanks!

Please Log in or Create an account to join the conversation.

More
13 years 5 months ago #5901 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Email Confirmation Problems
Hi

First of all, please make sure you are using the latest version of the extension. From what you are reporting, I think you are using an old version of the extension (the latest one is 2.7.0) .

1) No Admin confirmation email is received by the administrator, even after placing one, two, or three email addresses in the field "Notification Email: Comma Separated"



=> Please make sure you enter the correct format, for example, email1@domain.com,email2@domain.com .

2) Donor receives a confirmation email from an unspecified sender - How do we make the sender name and email custom?


=> The sender name and email are the one which you setup in general configuration of Joomla. Please go to Global configuration of Joomla and change the sender name and email to your .

3) Donor receives no detail about their donation -- How do we give them a statement or receipt of their transaction with details concerning the donation amount, their name, etc.?

=> Please makes sure you have [DONATION_DETAIL] tag in thank you email message. You can also use any of the tags you want like [FIRST_NAME], [LAST_NAME]..... Please see all the tags which you can use next to the message .

4) Donor's confirmation email cuts off the text after a certain amount of characters?

=> As I replied you earlier, we can change it by changing a field in t0r4j_jd_configs table. (If you are using latest version of the extension, this error will not happens). It is an issue with a very old version of the extension .


So in this case, you can simply download latest version of the extension and update to your site. If you need any help, I am available on Skype, YM , MSN or Gtalk to help you !

Thanks,

Tuan

Please Log in or Create an account to join the conversation.

More
13 years 5 months ago #5902 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Email Confirmation Problems
Hi

Just checked and found that you purchased the extension long time ago, so you don't have latest version. Just sent the latest version to you via email. Please check your email and get the latest version to update to your site .

After that, everything will work properly .

Thanks,

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Mr. DamDũng Nguyễn Việt