Adding pending recurring payments

Manoj M N
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5 months 1 week ago - 5 months 1 week ago #162471 by Manoj M N

Adding pending recurring payments was created by Manoj M N

I would like to know if a subscriber fails to pay his yearly recurring amount for more than 1 year, say for 3 years, can it be added when he renews it after 3 years. If the yearly recurring amount is INR 500, can he pay INR 1500 + A late fee which can also be set

Last edit: 5 months 1 week ago by Manoj M N.

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Tuan Pham Ngoc
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5 months 1 week ago #162480 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Adding pending recurring payments

Hello

Sorry but this is not possible. If he does not renew his subscription, he does not have active membership in that duration, so he does not have to pay for it

In short, late fee is not applied for renewal

Regards,

Tuan

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Manoj M N
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5 months 1 week ago #162483 by Manoj M N

Replied by Manoj M N on topic Adding pending recurring payments

Is it possible to pay for more than one year

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5 months 1 week ago #162484 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Adding pending recurring payments

On new subscription or when users renew ?

Tuan

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Manoj M N
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5 months 1 week ago #162487 by Manoj M N

Replied by Manoj M N on topic Adding pending recurring payments

Yes when users renew

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5 months 1 week ago #162488 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Adding pending recurring payments

Yes. You can edit plan, add renew options with different length (1 year, 2 years, 3 years...) depend on your need

Then users can choose the renew option with the length they want for the renewal

Regards,

Tuan

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Manoj M N
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5 months 1 week ago #162489 by Manoj M N

Replied by Manoj M N on topic Adding pending recurring payments

I tried that but the amount is not getting added to the total price

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5 months 1 week ago #162490 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Adding pending recurring payments

Could you please explain more details ? What's the renewal option and what's the total price you are talking about ?

Tuan

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Manoj M N
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5 months 1 week ago #162492 by Manoj M N

Replied by Manoj M N on topic Adding pending recurring payments

I mean if a subscriber opt to subscribe for 3years and the price for one year is 1000 when he renews the price should be 3000 which I have added as renew option. But the price is still showing as 1000

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5 months 1 week ago #162495 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Adding pending recurring payments

That should not happen. Please submit a support ticket sending us super user account of your site, a subscriber account which can be used to renew the subscription, link to the page which can be used to renew the subscription and see this error

I will check to see what's wrong here and tell you the reason

Tuan

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