Password Reset Email Not Sending

  • Michael Sheward
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8 years 3 months ago #74757 by Michael Sheward
Password Reset Email Not Sending was created by Michael Sheward
I've imported several subscribers from a csv file and had it set up user accounts automatically, which means automatically generated passwords. The idea was that the members could then just use password reset with their e-mail to set up their own password.

I set up my own account for testing purposes and when I try to have my password reset, the e-mail address text box appears. I type in my e-mail address and click submit. The next page says "Subscription Plans" at the top, when I would expect it to say something about the password reset. Then the e-mail never shows up in my inbox.

Has anyone encountered this before or have any idea how to fix it?

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8 years 3 months ago #74802 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Password Reset Email Not Sending
Hi Michael

That sounds strange to me. Could you please go to Extensions -> Plugins Manager, find the plugin "OS Membership Registration Redirect", unpublish it, and then try again?

Tuan

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  • Michael Sheward
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8 years 3 months ago #74820 by Michael Sheward
Replied by Michael Sheward on topic Password Reset Email Not Sending
Excellent. That actually worked perfectly. It now redirects to the page I expected in the first place, which asks for username and verification code and it sends the e-mail as well.

Thank you.

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