Limit free periods in active subscription

  • bernabe28
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7 years 7 months ago - 7 years 7 months ago #87258 by bernabe28
Hello,
By creating a subscription plan with 30-day trial when you subscribe and renew takes 2 times the test period when the subscription is active.
How I can limit the suscrpción so that if the subscription is active only take 1 trial and not accumulate several?

Than you very much for your help
Regards
Last edit: 7 years 7 months ago by bernabe28.

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  • Tuan Pham Ngoc
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7 years 7 months ago #87288 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Limit free periods in active subscription
Is this an onetime or recurring subscription plan?

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7 years 7 months ago #87399 by bernabe28
Replied by bernabe28 on topic Limit free periods in active subscription
Hello,
It is a recurring plan (when the trial period ends configured 30-day continuous subscription plan by recurring payment)
Thank you very much for your time
Regards

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7 years 7 months ago #87426 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Limit free periods in active subscription
Hmm

To be honest, I still don't really understand the issue you are having. Could you please send us the link to subscription form and explain what's the issue you are having so that I can understand and find the answer for your question?

Tuan

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7 years 7 months ago - 7 years 7 months ago #87449 by bernabe28
Replied by bernabe28 on topic Limit free periods in active subscription
Hello Tuan,
My question is regarding trial subscriptions
I set a plan for 30 days free trial, but adds renew me again 30 days free.
That is, if you manually renew the subscription always add 30 days free. Is the operation normal? I wish the 30-day test is free and if you try to renew again if the subscriber already enjoy 30 days free will not join again 30 days free with each manual renewal. Is it possible to limit this?

The link to the subscription of test plan: 00.directoriotiendasonline.com/index.php...ster&id=5&Itemid=320

not if you understand my question, excuse my bad English. If you need more detail the question let me know
Thank you very much for your help

Regards
Last edit: 7 years 7 months ago by bernabe28.

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