Problem with Subscribers automatically set in "Author" joomla group

  • Chrystelle Azatyk
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1 week 4 days ago #121123 by Chrystelle Azatyk
Hello,

Every time a user becomes an active member or subscriber in Membership Pro, they become part of the "Author" joomla group automatically. Which is not supposed to be the case.

I checked the joomla group settings in Subscription Plans: "Author" is not ticked anywhere.
Where does this problem come from would you say?

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1 week 3 days ago #121137 by Tuan Pham Ngoc
It's from Joomla! configuration. Go to Users -> Manager, click on Options button in the toolbar, set New User Registration Group parameter to Registered (I believe right now, it's set to Author), then check it again, it should work as expected

See this screenshot to see the setting I am talking about drive.google.com/file/d/14lw85kxXwEDVbTS...DO/view?usp=drivesdk

Regards,

Tuan

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  • Chrystelle Azatyk
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4 days 7 hours ago #121365 by Chrystelle Azatyk
Thanks, I checked but the New User Registration Groupe Paramater is already set to "Registered".
Where else could it come from would you say?

(apparently, it doesn't happen when Membership Pro subscribers are uploaded manually)
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4 days 3 hours ago #121368 by Tuan Pham Ngoc
Honestly, I am unsure. For this, we will have to check it directly on your site. So please submit a support ticket sending us:

1. Super admin account of the site

2. Tell us step by step what we need to do to see the error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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