Questions about Recurring Payment

  • Oscar Hinojosa
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
2 weeks 4 hours ago #127215 by Oscar Hinojosa
Questions about Recurring Payment was created by Oscar Hinojosa
Hello, good morning everyone, I have a doubt about the configuration of recurring payments since we still cannot configure them and I hope someone can guide me, the case is as follows:

I have a plan which has a total cost of $ 340.00, they can pay it over a period of 12 weeks. How can I apply the settings so that they automatically charge me? And how can I get automatic payments set up on a specific day and time a week?
I hope we can help with those doubts.
thank you

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
2 weeks 1 hour ago #127229 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Questions about Recurring Payment
Hello

1. The time of payment will depends on the date which users subscribe for your plan. It could not be at a fixed date and time every week

2. You can setup a plan like this:

- Price: 28.33 (this is the price which users have to pay each week)
- Subscription Length: 1 Week
- Recurring Subscription: Yes
- Number Payments: 12

Please try to setup, test it an let us know if you need more assist

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Oscar Hinojosa
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
6 days 52 minutes ago #127457 by Oscar Hinojosa
Replied by Oscar Hinojosa on topic Questions about Recurring Payment
Thank you very much for your help, make the following configuration but I was not successful I hope you can help me:

Price: $10.00
Subscription Length: 1 Days
Number Payments: 5

I made that configuration to prove it but only one payment was made and I no longer co-continue with the expected, can you tell me that I was wrong please

Thanks!

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
5 days 21 hours ago #127471 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Questions about Recurring Payment
Hello Oscar

What payment method you are using? Maybe you are using a payment method which does not support recurring subscription?

Try to subscribe for the plan using PayPal for example, you should be charged everyday (each day 10$ with that setup)

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Oscar Hinojosa
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
More
5 days 13 hours ago #127488 by Oscar Hinojosa
Replied by Oscar Hinojosa on topic Questions about Recurring Payment
Hello and thanks for your response, I am using Stripe to process payments, I understand this system if you accept recurring payments, right?

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
5 days 1 hour ago #127495 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Questions about Recurring Payment
Hello Oscar

Yes. Stripe payment plugin support recurring payment. So unless there is something wrong with your setup, payment should be processed everyday

Could you please submit a support ticket sending us:

- Super admin account
- Link to subscription form

I want to check your plan setting and make sure it's correct. Also, please let me know ID of your subscription record so that I can check and make sure its a valid recurring subscription

Regards,

Tuan

Please Log in or Create an account to join the conversation.