Upgrade / downgrade membership calculation seem confused

  • Daniel Duvald
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5 days 19 hours ago #127484 by Daniel Duvald
Hi

I was testing upgrading a membership, but the price seems to have some issues.

When upgrading I'm told the upgrade price is more than the normal price for the membership I'm upgrading to, and when I have to pay, the price is 0 and I'm getting a lifetime subscription. If I turn off recurring membership I don't see the issue, so it seems related to this.

Please see this video: drive.google.com/file/d/1vQl3YktgvhUms8L...yN3/view?usp=sharing

Thanks

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5 days 2 hours ago #127497 by Tuan Pham Ngoc
Hello Daniel

I will need to check it directly on your site to see what's wrong (guess it's something wrong with the setup). Please:
- Submit a support ticket sending us super admin account
- Send us a subscriber account
- Send us link to upgrade subscription page

We will check to see what's wrong and get it sorted

Regards,

Tuan

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