User account when failed payment

  • Frédéric Bianchi
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6 days 19 hours ago #129589 by Frédéric Bianchi
User account when failed payment was created by Frédéric Bianchi
Hello,
i have a little problem, that when a user begin a subscription, but, for reason X or Y, the payement dont work, by Paypal or Stripe.
So now, Membership Pro store the user and the subscription as "waiting".

The problem is if the user want to make the subscription again, he cant, because he is subscibed on the site, but not actif. So he cant login because not activate, and he can't subscribe as new user because the email is already used.

So what can i do for that ? Actually i delete the user...

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6 days 10 hours ago #129597 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic User account when failed payment
Go to Membership Pro -> Configuration, set Only Create User Account When Membership Active/Approved config option to Yes

When you do that, if payment is failed, user account won't be created and that user can register for an account again next time he subscribes for the plan

Tuan

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6 days 6 hours ago #129602 by Frédéric Bianchi
Replied by Frédéric Bianchi on topic User account when failed payment
OK, thank you.

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