Group Members - No Membership Card or download

We want to start using the Membership card facility for all members including group members.
For our individual membership everything is fine, we can see the Member Card  download column and we can download the member card
On group Memberships,  the Group admin is also fine, we can see and download the member card.
However, when we go to Group Members, we can see the Plan No but there is no Member Card  download column? See screen shot
Everything else with group membership works fine.
Have I missed something in the configuration? I can't see anything
Kind regards
David
 

Hi Tuan,
Could you give some help on this please?
Thanks
David

Hi David

Please submit a support ticket sending us:

1. Super admin account of your site

2. A group member account and link to the page which he should be able to download member card

I will try to check to see why it is not available and give you the answer

Tuan

Thanks Tuan,
Support ticket #132808 created.
Kind regards
David
 

OK David. Will check and reply you via support ticket

Regards,

Tuan