First payment amount for recurring payment

  • ROUAULT
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4 months 1 day ago #163125 by ROUAULT
Hi,

Thank you very much for the component, it works perfectly.

I have a question about first payment when recurring payment.
I've set like that, and i'm surprised that the first amount is higher than the normal amount (see pictures)

any advice ?
 
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  • Tuan Pham Ngoc
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4 months 1 day ago #163127 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic First payment amount for recurring payment
Hello

Could you please send me full screenshot of your plan settings? I guess you setup Trial amount for the plan and that's the reason causing the amount difference

Tuan

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4 months 1 day ago - 4 months 1 day ago #163128 by ROUAULT
Replied by ROUAULT on topic First payment amount for recurring payment
here the setting
 
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Last edit: 4 months 1 day ago by ROUAULT.

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4 months 1 day ago #163130 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic First payment amount for recurring payment
That's strange. Could you please submit a support ticket sending me :

1. Super user account of your site

2. Link to subscription form which is having this issue

I will check to see why the issue happens and get it sorted

Regards,

Tuan

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