We've been using Membership Pro on our Joomla website. The payments methods we are using are Stripe and Paypal.
We have various subscription plans with recurring memberships.
In recurring subscriptions, if the card of customers is working, their membership is renewed. But in case their card is expired, their subscription revert backs to the free one.
The problem is, users are facing issues in updating their card details. When they click on "update card info", they are redirected to a page where they are prompted to fill the card details. But they do not see their previous card details. Do you have this functionality in place where users can see their previous card?
Other thing is when user fills up the form with new card details, it redirects them back to the profile page with no confirmation that their card is updated.
Is there anyway that they can see some information about their card there so they know which card has expired and if the new one is updated. Also, their card details are not updating as after updating card details they are not able to subscribe to the membership again.
We are using the latest version of Membership Pro.
Just to confirm, whenever I sign up to a site or service online, it allows me to store this information. When I choose to update this it will show my name and address etc. which it saves in the back end so I do not need to update this information as it does not change. The card details show 12 'x' to hide the card number and then shows the last 4 digits so the user knows what card he has used previously. The CVC (Security) is obviously empty and the user needs to complete this when updating this information.
Can you please confirm if this extension allows any of this, as this seems to be a normal process for adding card details for users on almost every site that I visit.