OS Property support center

Maps not displaying correctly & Filters expanded

  • MelanieB
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6 years 6 months ago #104480 by MelanieB
Hi,

I have just upgraded to latest version 3.12.5 and have a number of issues:

1. Search filter that appears at top of page is now expanded by default - usually we click on More options (or Search Tool) to expand this - how do we close it as a default?
2.Search maps view - same issue as above with more options (or Search Tool) already expanded, plus there is no map displayed - even though I have a default location set in Configuration-Search-Default Location.

Mel

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6 years 6 months ago #104494 by Mr. Dam
Hi Mel,
Please submit ticket and send your site url with super admin account. We will check the issues together.
Thanks
Dam

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  • MelanieB
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6 years 6 months ago - 6 years 6 months ago #104497 by MelanieB
Hi Dam,

Unfortunately I am not allowed to give access - just yet ... Is there any other way we can troubleshoot? Firstly, is there a setting that sets the filters to automatically be in an open state that I can set to not be open unless 'Search Tool' is clicked? If I click on Search Tools it closes the filters. I have added images to show what I see when I click on my pages to view the Map search or to view my for sale page.

Secondly, are there changes to the Maps page that I need to implement? Shall I open a ticket anyway to discuss this there?

Mel
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Last edit: 6 years 6 months ago by MelanieB.

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6 years 6 months ago #104524 by Mr. Dam
Hi Mel,
I can't provide discrimination in this case, i need to check the problem online before i can answer you that's the error of OS Property or something conflict.
Hope you understand.
Thanks
Dam

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  • MelanieB
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6 years 6 months ago #104531 by MelanieB
Hi Dam,

I re-installed OS Property update and it seems to have resolved itself! Spooky.

Thanks for responding.

Mel

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