Gmails not sent to clients

Wynand Louw
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1 year 1 month ago #157475 by Wynand Louw

Gmails not sent to clients was created by Wynand Louw

Hello Dam,
Clients with Gmails are not receiving their emails when sent from the OS Booking system. Not sure if this is a server issue or an extension issue.

Just checking to see if you might know anything.

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Mr. Dam
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1 year 1 month ago #157476 by Mr. Dam

Replied by Mr. Dam on topic Gmails not sent to clients

Hi Wynand,
OS Services Booking uses Joomla mail function to send emails. Therefore, if a mail address does not receive emails, it cannot be caused by OS Services Booking.
Please check your mail server and solve this issue.
Thanks
Dam

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Stuart
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9 months 2 weeks ago #159388 by Stuart

Replied by Stuart on topic Gmails not sent to clients

Did you resolve this? We're getting the same problem. All other addresses except for gmail are being received.

Thanks,
Ian & Stu

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Mr. Dam
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9 months 2 weeks ago #159389 by Mr. Dam

Replied by Mr. Dam on topic Gmails not sent to clients

Hi Stuart,
This isn't problem of OS Services Booking, therefore, we don't have solution to solve it. Hope you understand
Thanks
Dam

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Alan Bennett
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9 months 2 weeks ago #159390 by Alan Bennett

Replied by Alan Bennett on topic Gmails not sent to clients

See support.google.com/a/answer/174124?hl=en

For the answer to this issue. I had the ssme issue and this resolved it.

Alan

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Mr. Dam
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9 months 2 weeks ago #159394 by Mr. Dam

Replied by Mr. Dam on topic Gmails not sent to clients

You're welcome, Alan
Thanks
Dam

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Stuart
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9 months 2 weeks ago #159406 by Stuart

Replied by Stuart on topic Gmails not sent to clients

Hi,
we have a dedicated domain and don't use gmail to send emails. In our case, changing from 'phpmailer' to 'SMTP' in the server configuration fixed the problem. I hope this helps.

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Wynand Louw
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9 months 2 weeks ago #159408 by Wynand Louw

Replied by Wynand Louw on topic Gmails not sent to clients

I am using SMTP. It seems the suppliers made changes to the VPS mail servers, which caused the problem.

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