× Questions about Payment Form extension

Email Notifications with PayPal Payments

  • Barry Rawdon
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5 days 7 hours ago #131230 by Barry Rawdon
Email Notifications with PayPal Payments was created by Barry Rawdon
Hi, our client is experiencing an issue with email notifications from paypal payments not using the admin notification list in the settings but only going to the paypal email address in the paypal payment plugin settings.

Email notifications are being sent fine (to the main admin notification list) when customers use a credit card payment.

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5 days 2 hours ago #131234 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Email Notifications with PayPal Payments
Hello Barry

What is the status of the payment record after users completed payment at PayPal? Is it Paid or Pending?

Also, what version of Payment Form you are using?

Please give us more information so that we can understand the actual issue and guide you to check it further

Tuan

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5 days 2 hours ago #131237 by Barry Rawdon
Replied by Barry Rawdon on topic Email Notifications with PayPal Payments
Version 5.7.0

The transaction says paid.

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13 hours 56 minutes ago #131301 by Barry Rawdon
Replied by Barry Rawdon on topic Email Notifications with PayPal Payments
Hi Tuan, any solution for this issue?

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3 hours 7 minutes ago #131314 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Email Notifications with PayPal Payments
Sorry Barry. I forgot to answer this forum topic. If status of the registration record is Paid, I don't know why email is not sent

Maybe it's a problem with the email you are using to receive notification:

- Is the customer who makes payment receive notification email from the system?
- Did you try to change Notification Emails to a different email?

Maybe you can submit a support ticket sending us:

- Super admin account of your site
- Link to the form

I will try to test it myself using my email and update you with the result

Tuan

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