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Renewal emails

  • chrisarmstrong
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10 years 4 months ago #39938 by chrisarmstrong
Renewal emails was created by chrisarmstrong
We have an active member that receives an 60 day expiry notice email, The member renews the membership,
The same active member receives the 30 day expiry notice email even though they have already renewed for another year.

UserA active from Feb 1, 2013 to Jan 31, 2014
UserA active from Feb 1, 2014 to Jan 31, 2015

Don’t see why the user would receive the 30 day expiry notice email since they had renewed already.

How do I fix it?

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10 years 3 months ago #39973 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Renewal emails
Hi

This is a known issue and we are working on the fix. We will inform you when it is fixed so that you can update !

Regards,

Tuan

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