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support response times

Michael McGowran
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10 years 2 weeks ago #44349 by Michael McGowran

support response times was created by Michael McGowran

what is the typical response time for support on paid subscription and extensions..?

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Tuan Pham Ngoc
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10 years 2 weeks ago #44387 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic support response times

Hi Michael

The response time will be less than 24 hours (because we are in different timezone). If it is in our working time (our timezone is GMT + 07), sometime we response you immediately, sometime it is after 1 to 3 hours... depend on the workload we are having at that time.

I believe that response time is acceptable (we are very good at support, you can check the reviews of our products on JED to see what other customers talk about our customers service).

Regards

Ossolution Team

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Michael McGowran
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10 years 2 weeks ago #44405 by Michael McGowran

Replied by Michael McGowran on topic support response times

thats great but I have a suport ticket and have emailed and had no response for several days now !

Category: SobiPro Ajax search Saturday, 26 Apr 2014 5:35 am NEW 16393

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Mr. Dam
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10 years 2 weeks ago #44409 by Mr. Dam

Replied by Mr. Dam on topic support response times

Hi Michael,
We received your ticket already. We will answer you as soon as possible
Thanks
Dam

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