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Date Information not Saved on Custom Field

  • Ben DeRemer
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7 years 2 months ago #94248 by Ben DeRemer
Date Information not Saved on Custom Field was created by Ben DeRemer
For my registration, I have a custom field that uses the date format and I have it set as a required field. I had someone just register for the event but there were no values saved even though the registrant said he selected a date (which he would have had to since it was a required field). I'm not sure why there was no data saved.
- Ben

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7 years 2 months ago #94258 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Date Information not Saved on Custom Field
Hello Ben

Could you please try it yourself to see whether you see the same issue? If Yes, then submit a support ticket sending us:
1. Super admin account of the site
2. Link to registration form
3. Tell us what date you select (exactly the value of the date, maybe the user entered date in wrong format)

We will check to see why the issue happens and get it sorted

Tuan

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