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Totally confusing setup
- saqqqq
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13 years 7 months ago #4545
by saqqqq
Totally confusing setup was created by saqqqq
I have just bought Joomdonation a few days ago and reinstalled it with the new update.
However I find this totally confusing to setup. I am pretty good with joomla and quite experienced but this is quite difficult even to do the basics.
I just want a donation form on an article page, linked to paypal.
I am using the plugin form successfully to load the article with the form on it.
But when I fill the details in and click next, I get a rather useless summary and no where to proceed.
there is no place in the backend which is particulary useful in just defining the basic setup to what I want without over complicating things. there seems to be at least 3 places where one can put a paypal ID in the backend but no where is there a tick box to say which payment option I want to use.
Maybe I am being thick but need help here.
This is how far I have got:
www.doctorsworldwide.org/component/content/article/168
However I find this totally confusing to setup. I am pretty good with joomla and quite experienced but this is quite difficult even to do the basics.
I just want a donation form on an article page, linked to paypal.
I am using the plugin form successfully to load the article with the form on it.
But when I fill the details in and click next, I get a rather useless summary and no where to proceed.
there is no place in the backend which is particulary useful in just defining the basic setup to what I want without over complicating things. there seems to be at least 3 places where one can put a paypal ID in the backend but no where is there a tick box to say which payment option I want to use.
Maybe I am being thick but need help here.
This is how far I have got:
www.doctorsworldwide.org/component/content/article/168
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- Tuan Pham Ngoc
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13 years 7 months ago #4561
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Totally confusing setup
Hi
I just went to the link you sent me and found that there is something wrong with your setting . To allows users to process donation, you need to activate atleast one payment method . Please go to Joom Donation -> Payment Plugins, enable the payment gateway you want to used . After that, everything will work fine .
Please let me know if you need more help from me .
Thanks ,
Tuan
I just went to the link you sent me and found that there is something wrong with your setting . To allows users to process donation, you need to activate atleast one payment method . Please go to Joom Donation -> Payment Plugins, enable the payment gateway you want to used . After that, everything will work fine .
Please let me know if you need more help from me .
Thanks ,
Tuan
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- saqqqq
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13 years 7 months ago #4563
by saqqqq
Replied by saqqqq on topic Re: Totally confusing setup
Hi tuan
Paypal is activated. It has been activated for quite some time (before you viewed the site) and still doesnt work. (payment plugin section papal its ticked)
Thanks for any more advice please
Paypal is activated. It has been activated for quite some time (before you viewed the site) and still doesnt work. (payment plugin section papal its ticked)
Thanks for any more advice please
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- Tuan Pham Ngoc
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13 years 7 months ago #4564
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Totally confusing setup
Hi
Could you please send me administrator account of your site so that I can check the setting ? I think there is something wrong with the setting on your site.
I will check it as soon as I receive your site information. You can send it to contact@@joomdonation.com
Thanks ,
Tuan
Could you please send me administrator account of your site so that I can check the setting ? I think there is something wrong with the setting on your site.
I will check it as soon as I receive your site information. You can send it to contact@@joomdonation.com
Thanks ,
Tuan
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- mjsoules
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13 years 7 months ago #4616
by mjsoules
Replied by mjsoules on topic Re: Totally confusing setup
Hi Tuan,
I just purchased and installed the component and am having the same issue with donation forms being displayed by the plugin. If you find a solution, can you please post here so I can make sure my configuration is correct?
Thank you!
Melanie
I just purchased and installed the component and am having the same issue with donation forms being displayed by the plugin. If you find a solution, can you please post here so I can make sure my configuration is correct?
Thank you!
Melanie
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- Tuan Pham Ngoc
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13 years 7 months ago #4626
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Totally confusing setup
Hi Melanie and saqqqq
I found out the problem . There was a bug in the donation form plugin (the file jdform.zip). The bug was fixed and uploaded to server . So now, please just login to your account, access to Your Orders menu item, download the latest version of the extension and re-install the donation form plugin (the file jdform.zip) .
Thanks and sorry for the bug .
Regards,
Tuan
I found out the problem . There was a bug in the donation form plugin (the file jdform.zip). The bug was fixed and uploaded to server . So now, please just login to your account, access to Your Orders menu item, download the latest version of the extension and re-install the donation form plugin (the file jdform.zip) .
Thanks and sorry for the bug .
Regards,
Tuan
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- Erin Fernandez
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13 years 6 months ago #4669
by Erin Fernandez
Replied by Erin Fernandez on topic Re: Totally confusing setup
Possibly related problem... I just upgraded to latest joom donation and once I activated the jdplugin...
I can't get to my donate page (and I do not receive a 404 page not found)
I have joomdonation inside a content item.
here is my donate page... wouldyou know why this happened?
www.helpingamericans.org/donate.html
I can't get to my donate page (and I do not receive a 404 page not found)
I have joomdonation inside a content item.
here is my donate page... wouldyou know why this happened?
www.helpingamericans.org/donate.html
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- Erin Fernandez
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13 years 6 months ago #4670
by Erin Fernandez
Replied by Erin Fernandez on topic Re: Totally confusing setup
I should also add that I made a menu link to the form and that works fine (although this is not what I want - I want it to be in my content)
www.helpingamericans.org/component/optio...d,310/view,donation/
www.helpingamericans.org/component/optio...d,310/view,donation/
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- Tuan Pham Ngoc
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13 years 6 months ago #4671
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Totally confusing setup
Hi
Please makes sure you downloaded the latest code from the server and update to your site. Please download it now, try to update it to your server and let me know the result .
Thanks,
Tuan
Please makes sure you downloaded the latest code from the server and update to your site. Please download it now, try to update it to your server and let me know the result .
Thanks,
Tuan
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- Erin Fernandez
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13 years 6 months ago #4672
by Erin Fernandez
Replied by Erin Fernandez on topic Re: Totally confusing setup
maybe I don't understand? I downloaded the latest version today and uploaded it today. When you say "code" you mean the jdonation component zip file right?
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