Hi Tuan,
Please can you help me understand the logic of the system when it applies to payments. I understand that when a subscriber pays his/her subscription fee via the payment portal and something goes wrong at the stage where the payment service provider checks the credit card and, for whatever reason, the charge is declined by the bank a post is made to our cancel page. The subscriber complains to us that they are unable to process the transaction and are unable to re-enter the system. When I check at the back-end I see that their record status is set at "Pending" but their Plan is still set at "Member" for which a valid subscription must have been paid. This means that I have to manually change their record to show "Active" and a plan type for which no subscription is required (what we call "Interested Person"), thus allowing them to re-enter the site and, hopefully, upgrade their plan to "Member" and pay the subscription.
It would be so much easier if, in the above circumstance, the system automatically change the plan to the one for which no subscription is required (i.e. Interested Person") and show the status as "Active". That would allow them to try and pay again wthout manual intervention at system level.
It is possible that I have not correctly understood the logic, in which case please let me know. Alternatively can you point me to the appropriate cancel page file so that I can change the coding to achieve what I require?
Many thanks for your help.
Regards,
Bill
